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We had a client check in for a reservation who spent 30 minutes complaining about our prices and explaining how a competitor charged half as much as we did. She explained how her dog loved coming to Pet Camp, how she loved how we interacted with her dog, that she loved the counselors – but…
At the end of last year, OneVet released a survey that placed San Francisco as number 8 of the 10 WORST cities for a cat! We tried to find the actual survey on OneVet’s web page to no avail and then scoured the internet looking – also to no avail. So as much as we…
I haven’t watched many animal television shows since Mutual of Omaha’s Wild Kingdom got cancelled. Really, what’s left to watch after Jim finished wrestling with the wild boar? According to the folks at Your Dog, it’s probably a good thing I stopped watching and perhaps you should too. Why should we use positive reinforcement to…
Last month, Michelle and Mark attended a four day “pet boarding and daycare expo.” Like conferences from long ago (say 18 months to 2 years ago) this event was full of owners and managers of overnight care and doggie day care facilities from around the country, those thinking about getting into the pet care industry,…
