Privacy Policy

Agreement between user and

Effective Date: Februrary 1, 2024

Privacy Statement

Pet Camp LLC is concerned about privacy and has developed a policy to address privacy concerns. Pet Camp LLC may collect non-personally identifiable information about you in connection with your use of the Site such as your Internet Protocol (IP) address, your browser software, the duration of your visit to the Site, and the domain of the site from which you arrived at the Site. In addition, Pet Camp LLC may use cookies and tracking technologies to allow Pet Camp LLC to track the actions of users of the Site. Pet Camp LLC may also aggregate such information about you with similar data collected from other users of the Site. Pet Camp LLC uses such information to help diagnose server problems, administer the Site, gather broad demographic information and generate user statistics. Pet Camp LLC does not use such data to create or maintain a personal profile about you. There may be some instances on this Site where personally identifying information is requested from you, such as feedback forms, registration forms, and other forms. Pet Camp LLC will act reasonably to make certain that your personal information is used only for the purposes intended by the submission form. If you provide personally identifiable information via this Site, any information you provide will be received and stored by Pet Camp LLC and/or its service providers. Pet Camp LLC and/or its service providers may store your information indefinitely, either in separate or aggregate form, for our business records and as otherwise provided in this Privacy Policy. This data may be used by affiliate third parties to target advertising on other sites based on your cookies.

1. Acknowledgement And Acceptance Of Terms

Pet Camp LLC has adopted this Privacy Policy (“Policy”) to govern the collection, use and disclosure by its mobile app, of information it collects when you or your computer (collectively, “you” or “your”) use, access, or interact with its mobile applications (collectively, Pet Camp, LLC, “the Company,” “we,” “us,” or “our”).  We are fully committed to protecting your privacy.

This Policy describes the policies and procedures that apply to all information collected when you use Pet Camp App.  By accessing Pet Camp App, you acknowledge and fully understand our Policy and freely consent to the information collection and use practices described in this Policy.

2. Participating Merchant Policies

Related services and offerings of merchants, vendors, and other third parties, including our pet care provider clients, may utilize PET CAMP APP’s platform or client portal in serving their end-users, including you. For instance, PET CAMP APP utilizes third-party services such as Google Analytics to help us improve our site and end-user experience. Such third parties have their own privacy policies and statements that can be viewed by clicking on the corresponding links within each party’s respective website. Online merchants and others who participate in or engage PET CAMP APP’s platform or client portal are encouraged to participate in industry privacy initiatives and to take a responsible attitude towards consumer privacy. However, since we do not have direct control over the policies or practices of participating third parties, we are not responsible for the privacy practices or contents of those sites. We recommend and encourage that you always review the privacy policies of merchants, vendors and other third parties before you provide us any personal information or complete any transaction with such parties directly.

3. Information We Collect And How We Use It

As further set forth below, we collect certain information from and about our users and visitors to PET CAMP APP both explicitly, based on responses and data provided directly by you, and implicitly, based on Internet Protocol (“IP”) addresses and device information that is transmitted as you use PET CAMP APP. We and our customers use and share this information as may be necessary from time to time to fulfill operational obligations and processes, such as collecting contact information to schedule an appointment.

We collect information in three ways: from our web server logs, cookies, and you.

3.a Web Server Logs

When you visit or use PET CAMP APP, we may track information to administer the site and analyze its usage. Examples of information we may track include:

  • your IP address;
  • the kind of browser or computer you use;
  • number of links you click within the site;
  • the state or country from which you accessed the site;
  • date and time of your visit;
  • name of your Internet service provider;
  • web page you linked to our site from; and
  • pages you viewed on PET CAMP APP.

3.b Use of Cookies

We may use cookies to personalize or enhance your user experience. A cookie is a small text file that is placed on your hard disk by a web page server. Cookies are uniquely assigned to you, encrypted and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. Hence, this simplifies the process of delivering relevant content and eases site navigation by providing and saving your preferences and login information as well as providing personalized functionality.

We reserve the right to share aggregated site statistics with partner companies, but do not allow other companies to place cookies on PET CAMP APP unless there is a temporary, overriding customer value. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings, then be aware that this may disable some of the functionality of PET CAMP APP.

3.c Personal Information of Users

Users and visitors to PET CAMP APP may be permitted to manage reservations and offer or purchase particular pet care services. When you register, we may request some personal information such as name, address, email, telephone number or facsimile number, account number and other relevant information. For other types of registrations, we will ask for the relevant information. You may also be asked to disclose personal information to us so that we can provide assistance and information to you. For example, such data may be warranted in order to provide online technical support and troubleshooting.

We will not disclose personally identifiable information we collect from you to third parties without your permission except to the extent necessary, including:

  • to fulfill your service requests for products or services;
  • to protect ourselves, our customers or our vendors from liability or to defend our rights, including investigations of fraud or misconduct;
  • to third parties who have agreed in writing to maintain such information in confidence and use such information solely in their performance of services to us;
  • to respond to legal process or comply with law, including subpoenas;
  • to entities under common ownership or control with us or to our owners; or
  • in connection with a merger, acquisition, or liquidation of the Company.

3.d Accessing Web. Account Information

We will provide you with the means to ensure that personally identifiable information in your web account file is correct and current. You may review this information by contacting us by sending an email to our support attendant –

4. Do Not Track

We have not implemented any technology that would effectively recognize “do not track” signals and note that some content available on PET CAMP APP is made available through relationships with third-party providers who we do not control and who may collect and/or disclose personally identifiable information.

5. How To Correct Or Update Your Information

To update this information made available to us, please contact us at:

Pet Camp, LLC
Attention: Pet Camp Privacy Policy Personnel
525 Phelps St.
San Francisco, CA 94124
Phone: 415.282.0700

6. How We Protect Information

We use commercially reasonable procedures to protect the personal information that we collect from you against loss, theft and misuse, as well as unauthorized access, disclosure, alteration and destruction. We have developed and implemented and continue to maintain and monitor a written information security program applicable to all records containing personal information. This security program is appropriate to the size, scope and type of our business, the resources available to us, the amount of stored data and the need for security and confidentiality of the personal information we store. No security system is impenetrable. We cannot guarantee the security of our databases or the security during transmission to us of the information you supply over the Internet. You can help us by taking precautions to protect your personal information when you are on the Internet and only disclose information that you want made public. Change your passwords often using a combination of letters and numbers and make sure to use a secure web browser.

For the purposes set out in this Policy, personal information may be transferred to, processed, stored and accessed by us, our affiliates and third parties in the United States and in other jurisdictions where we or they operate. Courts and other authorities in these jurisdictions may, in certain circumstances, be entitled to access your personal information. By using PET CAMP APP, you consent to this transfer, processing, storage and access of your personal information in and/or outside of the jurisdiction in which you reside.

7. Aggregate Data

We may share and publicize aggregate and/or de-identified information shared with third parties and the public.

8. Special Note Regarding Residents Of California

As required by the California Online Privacy Protection Act (“California Act”) and the California Business and Professions Code, this Policy identifies the categories of personally identifiable information that we collect through PET CAMP APP about individual consumers who use or visit PET CAMP APP and the categories of third-party persons or entities with whom such personally identifiable information may be shared.

Depending on the visitor’s activity at PET CAMP APP, certain personally identifiable information (as that term is defined in the California Act) may be collected, in addition to information set forth in other sections of this document. For purposes of the California Act, the term “personally identifiable information” means individually identifiable information about an individual consumer collected online by us from an individual and maintained by us in an accessible form, and may include any of the following: (1) a first and last name; (2) a home or other physical address, including street name and name of a city or town; (3) an email address; (4) a telephone number; (5) a social security number; (6) any other identifier that permits the physical or online contacting of a specific individual; and (7) information concerning a user that PET CAMP APP collects online from the use, and maintains in personally identifiable form, in combination with an identifier described within this Policy.

See more about the California Act at

9. Translations

This Policy is executed in English. You agree and acknowledge that you have reviewed this Policy in English. To the extent that any translations of this Policy are provided, they are solely for convenience and are of no binding effect. The English language version of this Policy shall control.

10. Contacting Us

If you have questions regarding our Policy, its implementation, failure to adhere to the Policy and/or our general practices, please contact us at or send your comments to:

Pet Camp, LLC
Attention: Pet Camp Privacy Policy Personnel
525 Phelps St.
San Francisco, CA 94124

We will use our commercially reasonable efforts to promptly respond and resolve any problems or questions.