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I admit it, I look at other pet care facilities’ web sites. I look at how cool some of the web sites are, what services they offer, how much they charge – the normal stuff any neurotic small business owner would do to make sure they stay competitive. One of the areas I always look…
I don’t often go to the dog parks in San Francisco. Part of the reason I don’t go is that I’m spoiled enough to take my dogs to work with me every day, part of the reason is time (or the lack thereof), and part of the reason is the dog park itself (this was…
The other week I attended the 5th annual Owners’ of Doggie Day Care Convention (often referred to as the ODD Ball). It’s three days of discussions of best practices as well as presentations by pet care professionals and other experts. This year one of the presenters was Michael Shikashio of Complete Canines, LLC. Most of…
Growing up in the Garden State, I often heard Sy Syms say “An educated consumer is our best customer.” I’m not sure that his stores, SYMS and Filene’s Basement, ended up filing for bankruptcy speaks to the quality of the stores or the quality of his educational efforts (or of course something else.) But frankly,…
