For certain holidays Pet Camp has special lobby hours and requires a $300 deposit per dog campsite per holiday and a $200 deposit per cat condo per holiday. So, for example, if you have a dog camping with us over both Christmas and New Year's you will need a $600 deposit. If you have both a dog and a cat camping with us over Thanksgiving, you will need to provide a $500 deposit. The deposit policy is not meant to be a profit center for Pet Camp - it is designed to provide you with an incentive to cancel in a timely manner so that someone on the wait list can get a campsite. Canceling too close to a holiday often means that those on the wait list have already made alternative plans (not as good as staying at Pet Camp).
The following is the deposit and cancellation policy for 2025 as well as the dates with different lobby hours:
Thanksgiving Deposit - Thanksgiving reservations are not confirmed until payment of a $300 deposit per dog campsite or $200 pet cat condo. Deposits, MINUS a $15 processing fee, are refundable for reservations cancelled BEFORE November 1, 2025.
Thanksgiving Lobby Closures: All lobbies close at 3:00 pm on Wednesday, November 26th and are closed on Thursday, November 27th and Friday, November 28th.
Christmas & New Year's Deposit(s): Christmas and/or New Year's reservations are not confirmed until payment of a $300 deposit per campsite or $200 condo per holiday. Deposits, MINUS a $15 processing fee, are refundable for reservations cancelled BEFORE December 1, 2025.
Christmas & New Year's Lobby Closures: All lobbies are closed at 12:00 NOON on Wednesday, December 24th (Christmas Eve) and are closed on Thursday December 25th (Christmas Day). All lobbies close at 12:00 NON on Wednesday, December 31st (New Year's Eve Day) are closed Thursday, January 1st 2026 (New Year's Day).
During the busy times of the year Pet Camp is a happening place. While we always think it is essential for campers to participate in activities, we think it is critical to do so when we are busiest. With all the campers going to and from play group and other activities there is an amazing amount of energy at Pet Camp and we want to make sure that every camper gets a chance to burn their personal energy off. During the busy times of the year we may insist on a minimum level of activity when you make a reservation and not permit that level to be reduced at the time of check in. If you have questions about this, please speak with us before you check that you've read this - we don't want there to be any issues in our lobby when you're rushing off to enjoy your vacation. Please note that over the holidays there is a peak rate surcharge of $10 a day per dog, $5 a day per cat, and $25 a day for the Victoria Falls Cottage.
Lastly, because we're busy with the campers over the holidays, as much as we love showing off Pet Camp, there are certain days when we will not be offering tours. These are:
- Saturday, November 22rd through Sunday, November 30th; and
- Wednesday, December 17th through Tuesday, January 6th 2026.
We hope all of this is both understandable and reasonable. We didn't get the lawyers involved - otherwise this would have gone on for pages and pages with lots gobbledygook and obscure Latin phrases. Res ipsa loquitur we wrote this ourselves and in big enough font for you to read it.