Pet Camp recently purchased an item from Amazon for one of our pet care facilities. Before you yell at us for not buying local from a San Francisco business, I did try to purchase the item locally first,but couldn’t locate it. Anyway, the purchase was a failure – the item just didn’t meet our needs OR perform as the seller indicated it would. We struggled to get the product to perform long enough that we couldn’t return it and I placed a summary of our experiences (a review) with the product on Amazon. Honestly, I didn’t trash the product – I simply explained where we felt it had fallen short.
When a bad review can get you free money.
Since posting my summary, I have been inundated with emails from the seller asking me to remove the summary and offering me $20 when I do so. I responded that I was comfortable with my summary of our experience with the product and thought that other potential buyers should benefit from our experience. The result — offers of more $$.
How does Pet Camp respond to bad reviews from pet parents?
If this company really wanted to address my concerns they would have:
- responded to the review (maybe telling me how to solve the problem)
- given me a call to explain the situation and ask what they could do to make it better
- or even simply said “sorry.”
As much as I hate to admit it, Pet Camp has gotten a few bad reviews in the past 25 years and that’s how we try to respond.
Thanks for reading.