Friend or Employee?

We recently had a 7-plus-year employee resign by email, with no notice, because of a “change in personal circumstances.”

Let me start by saying this: I understand that personal circumstances change. I understand that sometimes those changes require leaving a job. I even understand that, occasionally, life changes so quickly or so dramatically that someone needs to leave a job immediately — as in, right now.

I understand all of that.

But I am still hurt.

I know that I am the owner of the company, and this was an employee. In a small business, especially a service business, employees come and go. Our pyramid is only so wide and only so tall. There is only so much room for advancement, and we know that very few employees will retire from Pet Camp.

In fact, we often say that part of our job is helping employees get ready for their next job.

But it still hurts.

For all the challenges of being part of a small business (and even the best small businesses have them), one of the amazing things is the sense of family and friendship that develops. You get to know each other in professional ways and personal ways. You learn about families, interests, goals, worries, and struggles. You celebrate good news together. You try to help when things are hard.

At least that is what we try to do.

I have never believed in the business mantra that you should “leave your personal life at the door.” First, I think that is mostly impossible. Sure, people can compartmentalize to a point, but we are still people. Second, someone’s personal life is part of what makes them who they are.

Of course, I want to hire counselors who are good with dogs and cats. But what I really care about is hiring counselors who are simply good.

Good people. Good employees. And, in many cases, good friends.

So, yes, this sudden and unexpected change at Pet Camp hurt.

I am reassured that this former employee’s best friend, who is also a Pet Camp employee, says that they are fine. And maybe this is just my ego talking, but I wish they had spoken with me first.

Maybe I could have helped. Maybe I could not have.

But at least I would have understood a little more. At least I would have had the chance to wish them well in person. And, selfishly, maybe it would not have hurt quite as much.

That is one of the complicated parts of running a small business. The lines are not always clean. People are employees, yes. But over time, they can also become part of the story, part of the place, and part of your life.

And when they leave suddenly, even for reasons you may understand, it can still feel personal.

Thanks for reading.

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Pet Camp has been providing San Francisco’s dogs and cats (and their pet parents) with award winning pet care for almost 30-years.  If you are in need of overnight care for your dog or cat, dog day care, dog training, bathing/grooming or pet transportation give us a call and chat with a counselor.