Frequently Asked Questions
Can I tour Pet Camp?
You are welcome to tour either location during our office hours. You don’t need a reservation, and with proof of vaccines your pet is welcome to join you on the tour.
My pet requires specific medications or attention. Can Pet Camp still take care of my dog/cat?
We have lots of experience in giving dogs and cats their medications. Pet Camp will administer most medications free of charge and can generally address most special needs. There may be an additional charge for some medications or specials needs, so please discuss your pet’s needs with one of the counselors when you make your reservation. We do have a tenderfoot package that we developed for dogs with mobility issues. Because your pet’s health and happiness is most important to us, if there is a circumstance for which Pet Camp is not the best option for your pet we’ll let you know that as well.
Are there separate areas for small and large dogs?
Yes! Pet Camp has 20,000 square feet of outdoor doggie play space. We have a large yard designed for all-day play with dogs of all sizes. We have additional play areas that are for play groups in which dogs play with other dogs of similar size and temperament. This means we have separate groups for puppies, seniors, small dogs, gentle adults and active adults.
My pet doesn’t get along with others. Can they still attend Pet Camp?
We have a socially challenged dog ourselves, so we understand that not every dog likes to play with others. We have separate play areas for them to play on their own and still get exercise and sunshine. You might consider adding some extra one-on-one time with a camp counselor. If your pet is a cat, fear not! All of our play and safari times are done either individually or with cats from your own family.
How do I get started?
To make a reservation, just call our reservation specialists at 415-282-0700. We’ll ask you a lot of questions about your pet and start a file for him or her. You do not need to bring your dog in for an interview or a temperament test. We have so much play space we are able to accommodate any personality type.
Does Pet Camp supply food for my pet, or do I bring his/her own food?
Pet Camp has both Iams and Nutro dog and cat foods which we are happy to provide. If your camper eats something else at home we encourage you to bring that food to Pet Camp. We have a refrigerator, freezer and a microwave available.
What do you do if my pet becomes sick?
While we certainly hope this never happens, we do have a set of procedures to ensure that your pet gets the medical attention it needs and that all other campers are protected. If your pet becomes sick our first course of action is to contact you and your regular veterinarian and take whatever steps you and your veterinarian consider appropriate. If your veterinarian is unavailable and we think immediate action is necessary, we will contact you and go to the nearest emergency room, just like you would if you were home. Pet Camp is also one of the only pet care facilities in the Bay Area with specially equipped private areas for campers who must be separated from other dogs or cats.
Does Pet Camp offer any specials?
Pet Camp offers a Frequent Camper Program in which you receive one free day after staying for any 15 days. We also offer special rates for pets from the same family sharing the same campsite and long term discounts. Please speak with a counselor for all the details.
Can my pet have his/her favorite toy while camping at Pet Camp?
Your pet is welcome to bring his or her favorite toy to Pet Camp. While there may be specific items which are not suitable to Pet Camp, the vast majority of toys are just fine. We do ask that you not bring items of significant financial or emotional value as we’d hate to have your pet chew the afghan your grandmother knitted while they are camping.
Will my dog be taken for walks while at Pet Camp?
Pet Camp will not take your dog off premises but every dog gets the chance to be outside in our enormous play-yards. Unlike other pet facilities where your dog plays inside and the only opportunity for fresh air is an on-leash walk along a busy road, at Pet Camp your dog plays outside.
How long can my dog/cat stay at Pet Camp? Does Pet Camp offer a discount for long-term stays?
Your pet can camp at Pet Camp for as short or as long as you would like. We offer special camping rates for long-term stays. Please speak with a counselor for all the details.
What is the cancellation policy at Pet Camp?
For most of the year we have no cancellation policy – though we do ask you to let us know if your plans have changed so that we can accommodate another camper. For holidays requiring a deposit there is a cancellation policy that we will explain to you when you make your reservation.